Veeam VBR 13 upgrade – optimal upgrade path
In this article, we will perform a Veeam VBR upgrade from v12 to v13.
The prerequistes of Veeam VBR 13 upgrade are the following:
- Run at least Veeam 12.3.2.4165
- Take a backup of the Veeam VBR VM or snapshot
- Minimum 28GB available on the drive where Veeam is installed (usually C:\) – the official documentation is mentionning 9GB but we had to resize the virtual disk.
- Have the Veeam license file available (to browse the license.lic file during the upgrade procedure)
- Disable all Veeam jobs
Microsoft .NET prerequisite is installed by Veeam itself.
We had an error linked to Veeam services. Stop all the Veeam services.
We had to stop the service “Veeam Backup Server Restful API service” manually.
Browse the Veeam license file (.lic)
We prefer to upgrade manually, it’s about the Veeam agent and the upgrade on the hypervisors.
A Veeam service Veeam is stuck, keep in status “Stopped”. We will kill it manually, find the PID of the service and kill it (cmd.exe – run as administrator) using the command
taskkill /f /pid <PID>
You can find the PID by checking the task manager.
We were facing a second major issue: “23505: Violation of PRIMARY KEY constraint”; in our case the installation has been done in French so the message is “23505: la valeur d’une clé dupliquée reompt la contrainte unique “hosts.deployersvcrestrictedmode_pkey”.
We had to open a case at support cause it was not possible to find a solution to this problem on the Veeam forum. The problem was due because in “Backup Infrastructure”, there was a duplicate entry (once with DNS name and another one with the ip). We deleted the duplciated and the problem was fixed.
Once the duplicated entry was removed, we relaunched the installation and the upgrade was done succesfully.
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